Brights Solutions Services
Thank you for allowing our family the opportunity to share our passion, dedication and talents to provide the best and brightest solutions suited to any and all of your technology wants and woes.
We specialise in providing a wide range of technology related services that range from both hardware and software assistance with sales, setup, support, new installations upgrades, troubleshooting, product advice and recommendations, systems maintenance and emergency onsite repairs.
We are here to help with all the available options to ensure solutions that are focussed on you the client and eliminate the pain and confusion often associated with technology and even educate along the way.
Below is the range of services available: (guaranteed to grow by the day)
-
Cracked Screens Repaired and replacement parts effected for desktops, laptop and mobile devices
-
Desktop, laptop, printer, networking and mobile devices procurement and setup services
-
Licensed software procurement installation and updates
-
Remote telephonic and onsite support for workstation and networking issues
-
Installation, maintenance and troubleshooting operating system applications antivirus updates and regular backups
-
Research and testing compatibility of new and current technologies available or in place to enhance productivity and functionality
-
Advanced performance monitoring
-
Reports provided on systems health and issues and network reviews
-
Real time optimization
-
Regular system backups
-
Reliable unlimited remote and onsite support
-
A fixed and affordable monthly fee regardless of how often we assist you
-
Regular maintenance on the system to avoid potential problems
-
Security options for your system and information
-
Unlimited support for any problems you might encounter
-
One fixed monthly service fee (rate dependent on service required)
-
Scheduled maintenance for your computers and network devices.
Working Hours:
Subject to urgency, availability and any previous arrangements made. The services will be provided in and out of the normal working hours. Travel reimbursement will apply depending on location and urgency requirements for any onsite requests.
We will attend the Customer’s queries at the premises agreed upon, by the customer, prior to or at the commencement of the appointment. We will endeavour to diagnose and or remedy the problem(s) described by the customer, at the commencement of the appointment. If the problems have not been remedied at the end of the first hour of attendance, we will discuss with the customer the options available.
Cancellation:
Please notify of any appointment cancellations, by no later than 2 hours, prior to the appointment.
The “no fix, no fee” policy will apply (Travel reimbursement will apply if onsite visit is requested).
If we have offered solutions that the customer does not wish to use, the customer can be charged for the time spent on site up to this point (discretionary on case by case basis).
If we diagnose a fault with a customer’s Internet Service Provider or required software/hardware is not available, the customer can be charged for the time spent on site.
Payment:
Payment on all invoices is due once work is complete (C.O.D.) or within 30 days by prior arrangement.
Payment is to be made in cash or Electronic Fund Transfer. Banking details provided on the invoice supplied.